Lead Product Designer | UX Strategy & Enterprise Experience
15+ years of driving product growth through strategic design, leading to a $300M acquisition.
I specialize in simplifying complex workflows, delivering measurable outcomes, and leading cross-functional teams in high-stakes, regulated industries like Insurtech and Fintech.
I specialize in:
- Reducing cognitive load in high-stakes environments
- Building experimentation frameworks that drive measurable growth
- Architecting multi-device design systems adopted across organizations
- Aligning executive vision with user-centered execution
Selected Impact:
- Led UX optimization initiatives supporting 500k+ policyholders, driving 15.3% annual revenue growth.
- Increased product conversion to 14.3% over three years through a structured experimentation framework.
- Generated 5,300+ new subscribers within 30 days through a new product launch strategy.
- Built a UX analytics framework integrating behavioral and usability data, enabling experimentation cycles that increased task success rate by 3.41% YoY.
Experience
Chubb (via Acquisition of Aon’s Affinity Unit) – UX Design Lead · Remote | Jun 2024 – Present
- Leading post-acquisition UX strategy to harmonize Aon’s legacy platforms into Chubb’s global digital ecosystem
- Implemented a unified brand visual system across enterprise web applications → improved brand consistency
- Built analytics-driven workflows to drive evidence-based design decisions
- Led custom UI analytics platform to capture granular user interaction data
- Redesigned enrollment flows → task success increased +3% YoY
- Mentored 3 mid-to-senior designers in career growth and design strategy
Aon (via Acquisition of Healthy Paws) – UX Design Lead · Remote | Mar 2023 – May 2024
- Owned design strategy for global benefits & risk platforms
- Data-driven experimentation → conversion rate increased +4.3% via A/B testing
- Launched 2 mobile/web products → 5,300+ downloads in 30 days
- Built cross-platform design governance → reduced handoff friction
- Mentored designers & influenced roadmap decisions with executive stakeholders
Aon (via Acquisition of Healthy Paws) – Senior UX Designer · Bellevue, WA | Jan 2016 – Feb 2023
- Architected cross-device enrollment & retention design system → brand recognition +5%
- UX research & optimization → enrollment increased +2.5% over 4 years
- Implemented CRO strategies across acquisition & partner portals
- Embedded accessibility (WCAG 2.1 AA) compliance in workflow
- Integrated lifecycle communications → cohesive cross-channel experience
Healthy Paws Pet Insurance (Acquired by Aon/Chubb for ~$300M) – Senior UX Designer · Bellevue, WA | Jul 2011 – Dec 2015
- First dedicated UX hire; built the design function from scratch → directly contributed to $300M valuation and acquisition
- Engineered core enrollment and claims UX → completion rate +2.5%, 12-month retention +1.2%
- Created cohesive end-to-end experience across marketing, product, and support channels
- Conducted end-to-end user research to validate product hypotheses and inform iterative design improvements
Skills & Tools
- UX Methods: User research, usability testing, journey mapping, Jobs-to-be-Done, card sorting, heuristic evaluation, design sprints
- Design & Prototyping: Figma, Sketch, Adobe XD, Axure RP
- Analytics & CRO: Pendo, FullStory, Amplitude, GA, Mixpanel — A/B testing, funnel analysis
- Systems & Governance: Design systems, component libraries, cross-team governance, WCAG 2.1 AA
- Collaboration & Leadership: Jira, Confluence, Notion, Miro — Agile/Scrum, workshops, executive presentations, mentorship
- Domain Expertise: Insurtech, fintech, enterprise SaaS, B2B/B2C enrollment flows, regulated industry UX
Resume Link
Yoon Hun Kang - Resume.pdf78.8 KiB